Your confirmation email is the best starting point.
Open the order confirmation sent to the email address you used at checkout and follow its order-status link. It shows the information available for that order. If you cannot find the email, check your spam folder and search your inbox for EVERLA.
You can also sign in to your customer account using the email address associated with your order.
When your order ships
Your shipping confirmation will include a tracking link when one is available. An order confirmation means we received your order; it does not mean the parcel has already been dispatched. A newly created label may appear before the carrier has scanned the package.
If an order ships in separate parcels, check for more than one shipping email or tracking number. Each parcel may have its own delivery update.
Collecting in Doral?
Pickup orders do not use parcel tracking. Please wait for your ready-for-pickup confirmation before visiting, and bring your order confirmation when you collect. See our showroom address and hours to plan your visit.
Need a hand?
If you cannot find your confirmation, the tracking has stopped updating or an item seems to be missing, contact our team. Include your order number if you have it, the name or email used at checkout and a short description of the issue. Please do not send card details or passwords.
For a parcel marked delivered that you cannot locate, check the delivery details and with anyone who may have received it, then get in touch so we can help with the next steps.
Shipping, returns and order support · Email info@byeverla.com
