Questions, answered

Real Touch describes a tactile finish designed to feel closer to a fresh petal. Materials vary by product; the badge identifies selected pieces in our collection. Read our Real Touch and materials guide for the details.

Enter your address at checkout to see available options and charges. For a fixed event date, an oversized item or a custom order, contact us before ordering. For Doral pickup, wait for your ready-for-pickup confirmation. See shipping and delivery.

Use the order-status link in your confirmation email. When a shipment is dispatched, its shipping email will include tracking when available. Our tracking guide explains the next steps.

For products categorized for outdoor use, we recommend a compatible UV floral protectant spray, sold separately. Follow the spray’s directions and test a small, hidden area first. Our team can help you choose the right care product for your flowers or plants.

Yes. We create pieces for celebrations, corporate events, businesses and homes. Share your space, date, measurements and palette through our free quote enquiry. Availability and the scope of work are confirmed in the quote.

Cleaning permanent flowers and plants can be simple: use a compatible no-wipe plant cleaner, spray as directed and let it air-dry. No wiping is needed. Cleaner is sold separately. Test a small, hidden area first, and store arrangements with space around the blooms so they keep their shape. See our care guide.

Measure the display space and check the dimensions and selected color on the product page. Compare photos in different lighting, or visit us to see the finish in person. Use our size guide and color guide before ordering.

Visit us at 2071 NW 112th Ave, Suite 108, Doral, FL 33172. Arrange your visit and confirm the availability of specific pieces first. Showroom hours and directions.

See our returns and exchanges information, then contact our team with your order number. For damage or an incorrect item, include photos of the item and its packaging.