Shipping & returns
From Doral, to your door.
Pickup, delivery and help with your order.
Delivery & shipping
Enter your delivery address at checkout to see the available shipping methods and charges for your order. Product availability, destination and the size of the pieces can affect fulfillment.
Shopping for a particular event date, an oversized piece or a custom installation? Contact us before ordering so we can confirm the options for your project. A product page or cart message is not a guaranteed arrival date.
Pickup in Doral
Select pickup at checkout when it is offered. Wait for your ready-for-pickup confirmation before travelling to the showroom, and bring your order confirmation when collecting. Contact us if someone else will collect for you.
Showroom address, hours and directions
Follow your order
Your confirmation email contains a link to your order status. When a shipment is dispatched, the shipping email includes tracking when available. An order confirmation alone does not mean that the parcel has shipped.
Find your order and tracking information
Returns & exchanges
You may request a return of an eligible item within 30 days of delivery. The item must be unused, unaltered and in its original condition, with its tags and packaging.
Before sending anything back: email info@byeverla.com with your order number and the item you wish to return. Wait for our return instructions. We will explain any return shipping cost before you send the item.
Items clearly marked final sale, custom-made arrangements and completed installation services are excluded from change-of-mind returns. Original shipping charges are not refundable.
Approved refunds are issued to the original payment method within 7–14 days after we receive and inspect the return. Exchanges depend on availability; contact us before returning an item for an exchange.
Damage, a missing item or an incorrect delivery
Let us know promptly and include your order number and clear photographs of the item, the shipping label and its packaging. Keep the packaging while we review the issue with you. If your order has more than one shipment, check the order-status page for the remaining parcels.
